Soulfys’ Privacy Policy

Our contact details

Name: Soulfys

Address: Corby, NN17

Introduction

This Privacy Policy will explain how Soulfys protects Member/Client data. Soulfys will collect, use and store the personal information that you as the Member/Client give us, in accordance with this Privacy Policy and in line with current data protection regulations (GDPR).

Member/Client Data Collected

Soulfys requires the collection and storage of the data below for the purpose of fulfilling your contract/the matchmaking service that Soulfys provide:.

Contact details: name, address, phone number, email.
Member/Client personal information: gender, age, height, hobbies, sexual identity etc
Member/Client identification
Member/Client photos: 1 head shot, 1 body shot
Member/Client matching preferences
Member/Client contract
Financial Information
Other relevant data which may include health, political and religious views/beliefs

Member/Client Data Rights

Member/Client data is stored securely on Google Workspace Cloud. The Member/Client can request deletion of their personal data by contacting Sophie McDonald, the owner of Soulfys.

Soulfys comply with the Member/Client’s rights listed below.

The Member/Client has the right:

of access to their data (this does not apply to feedback given about you from a third party/a Soulfys Member/Client that you have been matched with)
to have inaccurate personal data rectified
to have their data erased on their account only (this does not apply to feedback given about you from a third party/a Soulfys Member/Client that you have been matched with)
to request the restriction of their personal data
of data portability in relation to images or digital content which they have supplied to Soulfys.
to object to the use of their data where Soulfys are using it on the basis of our legitimate interests and your interests outweigh our own legitimate interests
to be notified if a data breach occurs in certain circumstances where it may cause them harm or possibility of serious harm

Member/Client Data Use

Below is how Soulfys will use your data:

During the Member/Client matching process
To keep records as required of Member/Client
To comply with the Law requirements
To verify Member/Client identity by searching publicly available records
To keep track of financial transactions (7 years, in compliance with UK Financial Regulations)
For our legitimate business purposes for internal business analysis

Member/Client Data Security

Soulfys use Google Workspace to store Member/Client details which is a cloud based service. Devices are password protected and thumb print protected (company mobile phone). Only Sophie McDonald has access to Member/Client information. Member/Client records will be archived or deleted after there is no interest in the record for the Member/Client or Soulfys. Any hardcopies of data will be scanned/copied onto the Soulfys cloud workspace and the hardcopy will be destroyed.

Methods of contact and why

Soulfys will contact Member/Clients or potential Member/Clients by phone, text, email, in writing and in person. If the Member/Client is out of contract, Soulfys will contact you to check on the progress of current relationships and whether the Member/Client would like to remain on the Soulfys database.

Deletion of Member/Client details

If the Member/Client data is requested and/or required by law to be deleted, all Member/Client data will be deleted with the exception of data that includes and is needed for Member/Clients that they have been matched with. E.g historic data on who they have been matched with will be kept but as name information only. No contact details will be kept.

The Member/Client is entitled to have access to their personal data that Soulfys hold under the GDPR act. This request will need to be in writing to Sophie McDonald at Soulfys. Soulfys will aim to send all your data within 30 days and if this can not be met, Soulfys will inform the Member/Client of an estimated timeframe. Information will only be sent electronically. Members/Clients do not have the right to other people’s data. This includes data that has been produced about them through either meeting with or analysis by the matchmaker or personal feedback from other Member/Clients they have been matched with.

Soulfys will never sell, share or otherwise distribute your data to any third party, unless necessary for the processing of the data.

Soulfys will share your personal data with any regulator or legal body that requests it in accordance with the law.

By submitting your personal data on this site, you are affirming your explicit consent for such information to be used in accordance with this privacy policy. You will be able to withdraw that consent at any time by emailing sophie.mcdonald@soulfys.com.

Changes to the Privacy Policy

Soulfys’ Privacy Policy may be updated from time to time. Soulfys will not reduce your rights under this Privacy Policy without your consent.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk